Frequently Asked Questions

If you have a question, why not take a look at some of our frequently asked questions to see if we can help.

Below you'll find answers to the questions we get asked the most...

What happens if we need to cancel our booking?

Any booking over the phone or via website can be cancelled and refunded in full up to 14 days after the Confirmation of Reservation email is issued the first time.

If the booking is made or cooling off period falls within the Minimum Period of Notice then the cooling off period is reduced to 48hrs. After the cooling off period has expired there are no refunds issued except where outlined in Clause 12. Force Majeure. The Company may at its own discretion offer a Voucher in lieu of any monies forfeited.

Please see our terms and conditions for more details.  The earlier we are advised of changes in numbers the more flexible we can be.  Hover Force Terms and Conditions

We would always recommend that you add on our Booking Insurance which gives you additional benefits to get a refund and or postpone without penalty to allow for the unforeseen.

We need to cancel our voucher booking...

Individual vouchers, once booked will attract a cancellation fee of £15.00 per person provided there is a minimum of 7 days till the event date. If it is inside 7 days of the event the voucher will be forfeit. There are no Refunds on vouchers once the 14 day cooling off period after puchase has passed.

Failure to attend as booked, will result in you forfeiting your voucher.

I need to change my booking...

You may rebook a voucher, providing you provide us with at least 7 days notice and the voucher is not due to expire before the booking date.  The cost of rebooking is £15.000 per person.

Can I just turn up on the day?

We operate on a pre-booked, time slot basis. To avoid disappointment or a wasted journey please contact us first.   If you require a last-minute booking please call 01928 240444 or email to check if we have availability.

We are not sure on how many people will be in our group?

We recommend only booking for the numbers you are confident you will have in your group. It is easier to add spaces than takeaway as you will pay for the spaces you book. 

Do I need to be in a group to do the activities?

No, there is no need to come in your own group.  We will mix you together with other individuals in groups of no more than 6 or 8 people depending on your activity.

We run sessions specifically for small groups as well as large and these are available weekends and selected weekdays during the summer and during holidays.

If the weather is bad, will my booking still go ahead?

In the event of bad weather, it MAY be possible that we will have to cancel/postpone your event.   We will use all means you have given us to contact you if we need to cancel.  If you are in doubt please contact us before setting off on your journey.  We ask that you monitor your phone in the 24 hours prior to the event. 

Do not assume your booking is cancelled if the weather is inclement.

For Stag and Hen bookings we will do our very best to make sure your event happens but if it is too dangerous we will try to offer you an alternative activity or date.  

If you cannot contact us it usually means we are running an event, leave a message and we will call you back as soon as we can.  To check if your group booking is still going ahead call Paul or Andrew on 07595088004

I am phoning you, but I cannot make contact?

If you cannot contact us it usually means we are running an event.  The best way to contact us is email if you call, please leave a message and we will call you back as soon as we can.