CoronaVirus - ( Covid - 19) - Important Update

WE HAVE REOPENED

Following Government guidance that some outdoor recreation can now take place we are able to reopen some activities/ facilities. We already operate on the basis that attendance is strictly by appointment and booking durations will be increased to ensure the venue does not become crowded. Our outdoor activities are such that they already involve a significant amount of social distancing.

What we are doing to protect you?

We are cleaning down the equipment between households/customers.
We are limiting the number of activities available and restricting the number of people on site.
We have added multiple outdoor hand wash facilities.
We have closed the buildings and provided pop up awnings/ gazebos/ opensided shelters to provide some shade/ protection from the elements.
We are not selling any prepared foods or drinks but pre packaged refreshments and bottled drinks are available.
We have closed the main toilets and are using only the outdoor portaloos which can be jetwashed with hot water quickly.

What we are asking you to do?

Delay booking if you are in the vulnerable category or have any symptoms of Covid 19. If you have any health issues you are concerned about then raise this with us at the time of booking.
Bring your own face masks and gloves should you feel the need to wear them.
Follow Government guidance in terms of travel and gathering in groups. Please note your instructor is counted as one of your permitted groups members.
We ask that you wash hands frequently and keep your distance.
Please wipe down the toilets before and after use.
For everyones safety please enjoy the activities RESPONSIBLY.

What happens to my booking?

Any booking that was postponed due to the Government forced closure can be rebooked to suit your new arrangements. Your original payment/ deposit/ voucher will be carried forward or extended where necessary to allow this. All previously agreed packages and prices will be carried forward as per the original booking.

Even though we are reopening we understand that your plans may have changed and as such we are permitting postponement to suit your new plans without restrictions or penalty. We simply ask you give us as much warning as possible.

As Government restrictions are eased we will endeavour to accommodate all bookings. Please remember that yours and our safety come first and there will be some limitations on activities and or sequencing of multiple activity events in accordance with following the Governments guidance. Please email your booking requests to info@hoverforce.co.uk or contact the events team on 01928240444 for assistance

What happens to my gift voucher?

Any unused vouchers that were valid at the time of the closure on 20th March will be extended to allow for the time of closure plus an additional 6 months a total of 8.5 months. Booked vouchers affected by the closure will have the vouchers reinstated and the same 6 month extension applied. Any vouchers that are now expired or are due to expire during the time of closure we will grant a 6 month voucher extension to 6 December 2020.

How to contact us at this time

While the office has reopened some key admin staff are involved with childcare or furloughed so please bare with us. IF YOU WOULD LIKE TO CONTACT US PLEASE DO SO BY EMAIL USING YOUR BOOKING REFERENCE TOGETHER WITH YOUR BOOKING CONFIRMATION EMAIL TO ASSIST US WITH CONTINUITY. WE WILL GET BACK TO YOU AS SOON AS WE CAN.

THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING AT THIS TIME.

We look forward to welcoming you in the near future and to providing you with an extraordinary experience to remember!

PLEASE KEEP MONITORING HERE AND ON OUR FACEBOOK & INSTAGRAM PAGE FOR UPDATES.