Terms and Conditions

Standard Terms and Conditions

  1. Definitions
    The parties referred to in these terms and conditions are as follows:
    1. “Additional Services” means Services, which are agreed after the signing of this “Agreement”.
    2. “Agreement” means the Booking Confirmation of event date and price.
    3. “Balance” means the “Consideration” less the “Deposit” previously paid by the “Client”.
    4. “Client” means the contracting Company or person.
    5. “Company” means Hover Force Limited.
    6. “Consideration” means the consideration payable by the “Client” to the “Company” as stated in the “Agreement” and shall be calculated on the initial minimum number of participants indicated on the “Agreement” or the number actually attending, whichever is greater.
    7. “Deposit” means a deposit equal to 30% of the “Consideration”.
    8. “Event Date” means the date as stated within the “Agreement” on which the “Services” will be provided by the“Company” to the “Client”.
    9. “Participant” means all or any invitees of the “Client”.
    10. “Payment Dates” means the dates upon which the “Deposit” and the “Balance” are due and payable to the “Company”.
    11. “Representative” means any person or persons acting as servants or agents of the “Company” or independent contractors from time to time employed by the “Company”.
    12. “Services” means all services provided by the “Company” at the request of the “Client”.
    13. The “ Lead Name” is the person who books or represents the Client if the Client does not attend
    14. Short Notice” within 3 days of event taking place
  2. Application of Terms and Conditions
    These terms and conditions apply in respect of all Services and Additional Services supplied or carried out by the Company under this Agreement on the Event date and no modification thereof is binding unless in writing and signed by a Duly Authorised Officer of the Company. These terms and conditions override any other terms and conditions stipulated, incorporated or referred to by the Client.
    The contract to which these terms and conditions apply shall not be assignable, and such a contract shall be governed by and construed in all respect in accordance with the laws of England.
  3. Payment
    The Client shall pay the Deposit to the Company on execution of this Agreement.
    The Client shall pay the Balance to the Company no later than 28 days prior to the Event Date or the date specified in the booking confirmation.
    Additional Services shall be payable to the Company no later than 7 days prior to the Event date. Any Additional Services requested after this time shall be subject to a separate invoice which shall be payable by the Client to the Company no later than 14 days after the Event Date.
    Until the minimum Deposit has been received from the Client, the Company shall be under no obligation to retain any particular Event Date for the Client and will be free to offer it to other interested parties. The Event shall not run unless the Company has received the full Consideration by the stated time.
    Payment will be accepted via Visa or Mastercards Credit Card or a Bank Debit Card. Interest at 3% above Barclays Bank PLC base rate per month will be charged on all payments not received by the due date. The Company also reserves the right to charge a £30.00 administration charge should the consideration not be paid by the due date. Such charge will continue on a daily basis until the event is paid for in full or cancelled which ever shall occur first,
  4. Cancellation Terms
    If the Client cancels or postpones this agreement at any time during the relevant period, then the Client shall pay to the Company the Consideration as follows:
    1. More than 4 weeks before the Event Date 30% of the agreed Consideration or the deposit agreed in the booking confirmation
    2. Between 2 and 4 weeks before the Event Date 50% of the agreed Consideration
    3. Less than 2 weeks before the Event Date 100% of the agreed Consideration
  5. Postponement​​  The event date can only be changed at the Company’s entire discretion. For group bookings of 6 people or more a minimum of 28 days notice must be given for a postponement to be considered. For bookings of 1-5 people a minimum of 14 days notice must be given for a postponement to be considered. In all cases a payment of £15.00pp administration charge will be required in the event that the Company agrees in its absolute discretion to change or postpone the event date. In the event that a Client books at short notice, has booked a Special Deal or Sales Package and is unable to attend for any reason then the payment made by the Client will be forfeited. The Company may at its own discretion offer a Voucher in lieu of any monies forfeited. 
  6. Change in Numbers
    A request to increase the number of guests may be made at any time but it may not be possible to accommodate this change. Any extra guests must be paid for according to the current price list. Once the Event Date is booked, numbers can be reduced up until 4 weeks prior to the event date. For Saturday bookings from 1 April - 30 September this is a minimum of 6 weeks before the event date. Therefater any reductions in numbers can be accepted but the Consideration to be paid will remain as shown on the Agreement.
  7. Damage
    The Client is liable for all damage to equipment whether motorised or not beyond normal wear and tear to each and every vehicle or other item of equipment supplied by the Company arising out of any act or omission of the Client or any of their Participants. If any of the Participants are under the age of eighteen, prior written permission must be obtained from the Parent Guardian or Company/Association/Council before they can participate. If permission is granted then it is the responsibility of the Parent/Guardian or Company/Association/Council to ensure that all their Participants have sufficient command of the English language in order that they understand instructions given to them in the safety briefing and whilst driving. Should any participant being under the age of eighteen years but driving with the permission of the Parent/Guardian or Company/Association/Council then should any accident occur resulting in damage to the equipment then the Parent/Guardian or Company/Association/Council will take full responsibility for the repairs of the damaged item or items and reimburse the Company for such repairs.
  8. Behaviour
    The Client for and on behalf of itself and each and every Participant agrees to abide by and comply with any request or instruction made by or on behalf of the Company on the grounds of safety whether it be the safety of the Client, the Participants or some other person or on any other reasonable grounds. The opinion of the Company and its Representatives shall be final as regards any matters of safety and the Client for and on behalf of itself and every Participant agrees to abide by such opinion howsoever expressed. Any Abusive or threatening behaviour will not be tolerated and will be treated strictly and the event will be terminated for the entire group without refund. If in the opinion of the Company or its Representative the Client or a Participant is or may be behaving dangerously or is acting in a manner which will or may in the opinion of the Company or its Representative lead to a disruption of services at the contracted Event the Client or the Participant will at the request or instruction of the Company or its Representative leave the site of the Event for the remainder of the day contracted for and in such circumstances the Company and its Representative shall be under no further liability to the Client or the Participant as the case may be. The Company reserves the right to suspend all activities at the contracted Event until any request or instruction to leave as aforesaid has been fully complied with. The Company will not allow any participant to use any of the activities if in the sole opinion of the Company or its Representative the participant is under the influence of alcohol or drugs or any other substance which would likely impair the participant in the use of any activity. The Company reserves the right to request any such participant to leave their site. The Company’s decision shall be final and there shall be no right of appeal against the decision. If the participant refuses to leave then the Company shall be within its rights to cancel the remaining activities and dismiss all participants from their site without refund or any compensation or damages being payable.
  9. Indemnity Form
    Prior to the commencement of the Event the Client and all Participants must sign an Indemnity Form, the terms of which will be available on request. Until a Participant has signed such disclaimer s/he will not be permitted to participate in any Event or Activity
  10. The Company carries £10,000,000 public liability insurance for any one claim or series of claims arising from one occurrence and unlimited in the aggregate in the Period of Insurance.
  11. Force Majeure
    If the Company is unable to perform any of its obligations under this Agreement by reason of any circumstances, cause or event outside its control including (without limitation of the generality of this Clause) any governmental restrictions, adverse weather, riot, commotion, acts of God, industrial action, breakdown of plant or any failure of gas, water service, electricity etc., the Company shall be entitled to be relived of its obligations hereunder to the extent to which performance of the obligations is prevented, frustrated or suspended. The Company will use its best endeavours to reschedule the event as soon as practicably possible after such occurrence as listed In the event that it is not possible to reschedule for any reason the circumstances of non-performance if the obligations of the Company hereunder shall not entitle the Client to claim damages of any kind whatsoever whether direct, indirect or consequential. In respect of Gift vouchers that were booked these will be reactivated as per the original terms of the booking.
  12. Refusal of Admission
    The Company reserves the right in its absolute discretion to object to the attendance, on behalf of or at the request of the Client, of any person(s) and the Company reserve the right in its absolute discretion to refuse admission to the Client or any of the Participants.
  13. Late Arrivals
    The Company reserves the right in its absolute discretion to refuse admission to the Client or any of the Participants should they arrive later than the scheduled arrival time or miss the safety briefing. The Company shall not be held responsible for event any times being cut short as a result of Client or Participant lateness. The Client or Participants shall not be entitled to any refund as a result of any event being cut short.
  14. Variations
    No variation of this Agreement shall be binding upon the parties to this Agreement unless it is in writing and signed by the parties.
  15. Amendments
    No relaxation or indulgence which the Company may from time to time extend to the Client shall in any way prejudice or act as a waiver of the Company’s rights hereunder.
  16. Event Timing
    Event timings fluctuate subject to group size and is often affected by factors beyond the companies control for example but not limited to weather, participants. Whilst every effort is made to ensure that the Client or Participants do spend the allotted time on each event the Company cannot be held responsible if for any reason the time is less or the event is cut short. The Client or Participants shall not be entitled to claim any refund in part or on the whole of the amount paid.
  17. Non Attendance by Client
    If for any reason the Client does not attend the event then the “Lead Name” or such person who represents the Client will supply at the request of the Company an acceptable form of Identification such as a valid Driving Licence, a Valid Passport such identification must include a Valid address. Moreover, and to prevent Fraud the “Lead Name” will be required to guarantee the booking by furnishing details of a Valid Credit/Debit Card which, in the event of the original Credit/Debit card being charged back, declined or cancelled then the “Lead Names’” Credit/Debit Card will be substituted and payment in respect of all the activities undertaken will be charged to the substituted Credit/Debit Card and by signing the Credit/Debit card form the Lead Name irrevocably agrees to authorise such transaction. In the event that the “Lead Name” refuses to comply with this clause then the event will be cancelled and no refund will be given.
  18. Competence
    It is at the sole discretion of the Instructor to allow participants to use the equipment. If any Instructor believes that a particular participant cannot, in view of all the circumstances, competently handle any equipment in a safe and confident manner s/he may refuse to allow that participant for their own safety to take part in certain elements. Should that event arise the refused participant will have no claim against the company, nor shall they be entitled to any refund.
  19. Accidents
    In the event of an accident occurring in any activity the participant will complete the accident damage form giving full details of how the accident occurred, the damage sustained to both the participant and the equipment. The participant will also provide details of a credit/debit card and irrevocably agree to pay for such damage. The participant will not be allowed to leave the site until this clause has been complied with fully. In the event that the Participant does not have a credit/debit card then the Company will accept a substitute person who will give full details as requested by the Company and will irrevocably agree to pay for such damage/repairs.
    Details of all accidents will be recorded in the Company’s accident report book. A copy of such report will be provided upon the request of the Client.
  20. Health and Safety Restrictions
    Health and safety preclude us from using more than one kart on track unless there are 6 or more people within the group within an hour session. Health and safety also restrict us to a maximum of 6 dtv shredders at any one time on a safari under the supervision of 2 instructors. Moreover, there shall be NO racing of any motorised vehicle whatsoever by any participant at any time whether under Instruction or not. Hovercraft time trials will be permitted but only when there are no other hovercraft or persons within the track area.
  21. Vouchers
    Vouchers are only redeemable during the life time purchased i.e within 3months or 6 months. Vouchers must be used during their purchased lifetime and cannot be redeemed for a date outside the original purchase period. Unused vouchers or expired vouchers are not refundable. Vouchers can be extended (subject to a small administration charge) however they must be extended before the voucher expires. Vouchers may only be extended once during their lifetime.
  22. Refunds
    There are no refunds on Gift Vouchers once the cooling off period has finished without exception for specific reference CLICK HERE. For all other bookings refunds will only be given under exceptional circumstances. If the Company deem it necessary to cancel or stop an event for any reason, then an alternative date or time will be arranged. The company will not be responsible for any costs incurred in the client attending the alternative date. The Company will try by all means of contact that we have to make you aware of the cancellation the day before your event, however this will not always be 24 hours notice due to weather conditions changing and event timings. Please monitor your phone and email for any updates and if in doubt please contact us. Under no circumstances assume that a booking is cancelled.
  23. Under 18s
    For insurance purposes, we may ask you to confirm the age of younger drivers and you confirm that all such persons under your care are old enough to take part. All under 18s must be accompanied by a parent or a nominated Guardian who has the parents’ permission. You sign to give your consent for their participation in the event and to indemnify them in event of damage, on the terms above.
  24. Errors and Omissions 
    Any verbal misrepresentations given by a junior member of staff do not override these terms and conditions. The website descriptions are correct as at the time of booking and where there have been changes then the booking confirmation will clarify the relevant package description and can only be clarified or altered by senior management. In all cases these terms and conditions are definitive and cannot be altered.
  25. Activities in General
    The Company reserves the right in its sole discretion to change or swop activities without notice if in sole opinion of the Company it is not possible for reasons outside the Company’s control to run a particular activity. Should the Client or participant refuse to accept the change then a voucher for the original activity will be offered and the Client or participant will have no other claim against the Company.