CORONAVIRUS - ( COVID - 19) - IMPORTANT UPDATE
***UPDATED 14 JUNE 2021***
HOVER FORCE FULLY REOPENed ON 29TH MARCH 2021
THE GOVERNMENT HAS EXTENDED THE ROAD MAP FOR THE PERIOD OF RESTRICTIONS BEYOND THE 21ST JUNE.
THIS DOES NOT AFFECT HOVER FORCE EVENTS
(Extract from Guidance (COVID-19) Coronavirus restrictions: what you can and cannot do).
"...You can also take part in formally organised indoor and outdoor sports or licensed physical activity with any number of people. This must be organised by a business, charity or public body and the organiser must take the required precautions, including the completion of a risk assessment."
HOVER FORCE IS AN ORGANISER OF OUTDOOR SPORTING EVENTS
FROM 29th MARCH - All our outdoor sporting activities have been available. Some limitations will be imposed to limit the potential for spreading of the virus. There will be no mixing of separate bookings but there will also be no imposed limits on individual booking sizes. The activities already have booking limitations that are below those recommended by the Government. Customers will still be expected to comply with any rules affecting their circumstances in terms of travel and other arrangements.
WHAT HAPPENS TO MY BOOKING?
Any booking that was postponed in 2020 due to the Government lockdowns can now be rebooked to suit your new arrangements. Your original payment/ deposit/ voucher will be carried forward or extended where necessary to allow this.
If you have a booking but are now having further issues while we will do our best to accomodate any changes please be aware that our normal terms and conditions apply in terms of cancellation and postponement.
Please remember that yours and our safety come first and there will be some limitations on activities and or sequencing of multiple activity events in accordance with following the Governments guidance. Please email your booking requests to bookings@hoverforce.co.uk or contact the events team on 01928240444 for assistance.
WHAT HAPPENS TO MY GIFT VOUCHER?
Any unused vouchers that were valid at the time of the first lockdown closure on 20th March have been extended by 9 months. Any Booked vouchers that have had the event cancelled due to lockdown are reinstated and where applicable the voucher end date has been extended. This only applies to 12 month vouchers and does not apply to the latest vouchers which have all been issued as 2 year validity.
WHAT WE ARE DOING TO PROTECT YOU?
- All event bookings are treated as separate events.
- All Buildings are closed to the public while Governement Regulations are in force. Outdoor open sided weather shelters have been erected but be prepared and bring appropriate clothing/footwear for the weather as the activities are all outdoor.
- We are running less event options at the moment to permit time for cleaning down the equipment between bookings.
- We are restricting the number of people on site.
- We have added multiple outdoor hand wash facilities.
- We have closed the main toilets and are using only the outdoor portable toilets which are jetwashed.
CAN I MAKE A GROUP BOOKING?
As a business we have Covid 19 Secure Guidance Risk assessments that have identified transmission risks and protocols and facilities have been added to mitigate these.
All our sports activities have limits on the number of customers we can handle at a time and these are consistent with sporting activities.
We are able to accept all group bookings from.
- Stag & Hen Events
- Corporate events
- Birthday Parties
- Family & Friends
- Sport as part of the curriculum in education
- Supervised outdoor sport and physical activity for under-18s (including those who were under 18 on 31 August 2020)
- Outdoor activities for disabled people.
- TV filming
WHAT WE ARE ASKING YOU TO DO?
As an outdoor activity centre we are a safe setting for you to have some fun but please consider:
- Delay booking if you have any symptoms of Covid 19. If you have any health issues you are concerned about then raise this with us at the time of booking.
- You MUST Bring your own face masks. We have a limited number for sale on site.
- Follow Government guidance in terms of travel and gathering in groups.
- ATTENDANCE IS STRICTLY BY APPOINTMEMT ONLY.
- We ask that you wash hands frequently and keep your distance.
- Please wipe down the toilets before and after use.
- For everyones safety please enjoy the activities RESPONSIBLY.
HOW TO CONTACT US AT THIS TIME
Some staff are unavailable at this time. If you cannot get through to an adviser on the phone leave a voicemail and or follow up with an email. We will get beck to you.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING AT THIS TIME.
We look forward to welcoming you in the near future and to providing you with an extraordinary experience to remember!
PLEASE KEEP MONITORING HERE AND ON OUR FACEBOOK & INSTAGRAM PAGE FOR UPDATES.
